For managed service providers
Stop doing
the same fix twice.
Orchard spots the repeat work on the computers you put it on,
yours and your clients’. Isaac, who works for your techs,
lines up the fix and waits for their yes.
The ticket you’ve closed a dozen times
“Outlook keeps asking for my password.”
Dana at Northwind Dental changed her password on Tuesday. Outlook is still trying the old one. Isaac checks her laptop, finds the cause and lines up the fix for a tech to approve.
- What Isaac checked
- Saved passwords, Microsoft sign-in events and Outlook’s last start. Read-only.
- What turned up
- Outlook is using the old password. MFA and the laptop’s Entra join pass their checks.
- What waits for a yes
- Clear the old password, restore the shared mailbox and restart Outlook. A tech approves first.
The fix nobody wrote down
Your docs say one thing.
Your best tech does another.
The basic Outlook fix is in your docs. The extra step that keeps Northwind from calling back is in Priya’s head. Your shop runs on knowledge like that, held by two or three people who already have a full queue.
If your best tech gave notice tomorrow, how many fixes would leave with them?
Nobody did anything wrong. Your team was too busy doing the work to write it down.
From a fix in one head
to a playbook anyone can run.
See the fix
nobody wrote down.
Orchard maps the steps as your team works. Alongside your tickets, those steps show which fixes keep the problem from coming back.
Look at one taskAsk Isaac.
Approve the fix.
Isaac checks the computer read-only first, explains what’s going on and proposes the next step. Anything that changes the machine waits for a tech’s yes.
See the ticket it workedKeep it.
Run it again.
When a fix works, keep it as a playbook. The right people can run it without touching what’s inside, and every run leaves a record.
See how playbooks work
Orchard’s Intelligence
Meet IsaacIsaac does the legwork.
Your techs make the call.
Isaac checks the computer and lines up the fix. Out of the box, every change waits for a person’s yes. You set the limits, client by client.
- A tech approves.
- Try one computer first.
- Every step on the record.
On your clients’ desks
Walk into every QBR
with evidence.
Show a client where their week goes: the double entry, the workaround, the report that goes out by hand. Bring a recommendation with the numbers behind it.
The fix becomes a project you can scope.
Explore Orchard for your MSPNorthwind Dental · October review
Bring the ticket
you’re tired of.
You’ll see how Isaac would handle the ticket and what you’d approve.
Book a demo