For logistics and supply chain
Goods move forward. The admin doubles back.
A shipment can cross TMS, carrier, warehouse, appointment, finance, inbox, and spreadsheet screens long before the desk work is finished. Orchard records that repeated route and proposes a supervised Playbook for the routine steps surrounding exceptions and decisions.
The shape of the problem
Where the hours actually go
One shipment. A screen for every handoff.
Order, TMS, carrier, warehouse, finance, inbox, and spreadsheet screens each hold one leg of the same desk procedure.
Exceptions create invisible rework
A shipment, appointment, or invoice line is reopened and revisited, but the repeated detour is rarely documented as a process.
The decision is human. The setup repeats.
Matching, tolerance, appointment, and inventory-review screens repeat even when the decision at the end still needs a person.
What the record holds
See the patterns behind the work.
- How order, location, item, date, and resource fields move between ERP and transportation screens
- The repeated path through freight request, carrier response, quote, and review screens
- How pickup and delivery appointment fields are compared across shipment records, portals, email, and trackers
- Which shipment, tracking-event, carrier, and queue records receive a second or third pass
- The route through invoice lines, shipment costs, tolerances, and finance screens when a line branches into review
What the record can hold while logistics operations work across their existing interfaces.
The work
Shipment, exception, and freight administration
The repeatable desk procedure around physical movement, learned without claiming control of the movement itself.
- Preparing and revising shipment records consistently
- Carrying carrier and appointment context across screens
- Working shipment exceptions through the same review route
- Preparing freight-invoice and inventory discrepancies for judgment
How it learns the work
Monitor the work. Choose what happens next.
Monitor the work you choose
Define the teams, supported systems, and activity included in your monitoring scope. Orchard brings employee activity, software usage, and AI adoption into view while your teams work in their existing tools.
Repeated work becomes evidence
See where time goes, how work moves between teams, and which steps repeat or slow down. Compare patterns across the activity available to Orchard and explore exceptions without losing their context.
Explore the evidence with Isaac
Ask Isaac about the work behind a finding. Explore supporting activity, compare strategic scenarios, and see the evidence and assumptions behind each view. Build dashboards in Studio around the information that matters to your business.
Choose what runs and when
Record a task, review its procedure, and configure and test supported automation steps. Set available approval and execution controls, inspect run history, and pause when needed. Estimated time and labor value depend on the manual baseline and cost rate you provide.
Where this work happens today
Understand the work across your existing tools
- SAP TM
- SAP EWM
- Oracle Transportation Management
- Oracle WMS
- Manhattan Active
- Blue Yonder
- MercuryGate
- Carrier portals
- Excel
- Outlook
These are examples of tools used for this work, not a list of guaranteed integrations. Orchard monitors activity across supported applications within your configured scope. Confirm the coverage and deployment requirements for your environment during your demo.
Control before autonomy
Your hand stays on the controls
- Choose the systems, teams, and activity included in your monitoring scope.
- Explore the evidence, context, and assumptions behind findings and modeled possibilities.
- Give leaders and teams access appropriate to their responsibilities.
- Choose and enable automations, set review requirements, and pause workflows when needed.